This policy explains our position on refunds and cancellations. Please read it before subscribing — we would much rather you understood it now than discovered it later.

Why the policy works this way

Our product is digital and is delivered immediately. The moment invite-only access is granted to your TradingView username, you have the complete indicator suite — there is nothing to return, and the delivery cannot be undone. This is why we put a genuinely useful 14-day trial in front of the paywall rather than offering refunds afterwards.

We would encourage you to use the full trial period. Load the indicators on the instruments you actually trade, on the timeframes you actually use, and satisfy yourself that they suit your method before subscribing.

Free trial

• 14 days, at no cost, with no payment details required to start
• Request it via WhatsApp or the Contact page
• Intended for one trial per person

Cancellation

Subscriptions do not auto-renew, so there is nothing you need to cancel to avoid a future charge. If you choose not to renew, your access simply ends on the expiry date. We send a reminder before that date so it does not take you by surprise.

If you wish to stop using the service before your paid period ends, you may of course do so, but the remaining period is not refundable.

When we will issue a refund

The policy above is not a licence to keep money we have not earned. We will refund you in full where:

• You were charged twice for the same subscription period
• Payment was taken but access was never granted, and we are unable to resolve it within a reasonable time
• You were charged in error — for example, a payment made against an expired promotional price or an incorrect amount
• The indicators cannot be made to work on your account at all due to a fault on our side that we cannot fix

In those situations, contact us and we will put it right. We would rather refund a payment than have someone feel they were treated unfairly.

How to request a refund

Email hello@gannmaster.in or message +91 77080 12358 with your payment ID, the email address used at checkout, and a short description of the problem. We aim to acknowledge within 2 working days.

Approved refunds are returned to the original payment method through Razorpay. Depending on your bank or card issuer, the amount typically appears within 5 to 7 working days.

Failed and pending payments

If a payment fails, no amount should leave your account. If money has been debited but you did not receive access, it is usually a payment left in a pending state — this normally reverses automatically within 5 to 7 working days. Contact us with the payment reference and we will check it against our records straight away rather than leaving you to chase your bank.

Chargebacks

If something has gone wrong, please talk to us first. We are a small business and we answer our own messages. A chargeback raised without contacting us costs us a dispute fee and takes far longer to resolve than a direct conversation would.

Contact